Refund policy

At Gourmet Coffee Brew Master, we strive to create a memorable coffee catering experience with our selection of hot and cold beverages and sweets. To provide our best service, we encourage customers to review our refund and cancellation policy before placing an order.

1. Order Confirmation

Once an order is placed and confirmed via our website, your event date is secured, and our team begins preparing for your catering needs.

2. Cancellation Policy

• More than 30 Days Before the Event: Cancellations made more than 30 days before the event date are eligible for a full refund.
• 15-30 Days Before the Event: For cancellations made 15-30 days before the event, we offer a 50% refund of the total order amount.
• Less than 15 Days Before the Event: Cancellations within 15 days of the event are non-refundable due to advance preparations and supplies purchased.

3. Rescheduling Policy

If you need to reschedule your event, please let us know at the earliest possible time. Rescheduling requests made within 15 days of the event may incur a fee of [XX]% of the order amount to cover costs associated with the original date.

4. Force Majeure

In the event of unforeseen circumstances beyond anyone’s control, such as severe weather or other emergencies, we will work with you to reschedule or issue a partial refund based on expenses already incurred.

5. Refund Process

Refunds, where applicable, will be processed within 7-10 business days to your original payment method through our website.

6. Customer Satisfaction

We value your satisfaction! If you have any concerns after your event, please contact us within 48 hours, and we’ll do our best to address them.

For any questions, feel free to contact us at gourmet@gcbrewmaster.com